Prior to shipping, local pickup or local delivery, buyers may cancel an order for any reason. Please notify us within 24 hours of purchase if you would like to cancel an order, as prompt cancellation will reduce the likelihood that you will incur return shipping charges.
Once shipping has been initiated, the cancellation will be considered a return, and you will be responsible for packaging and shipping the returned item, including both the outbound shipping costs and the costs to return the order to the seller (Local Delivery if applicable). If you decide to cancel the order at the time of local pickup or local delivery, you or your agent must reject the item at the time of pickup or delivery from the seller. Do not take the item with you or accept the curbside delivery.
Orders originating outside of the continental United States cannot be cancelled once shipping has been initiated.
To initiate a cancellation please email martinperri.com or call us at (831) 293-8071, with your order number ready.
Please notify Martin Perri Interiors immediately if you believe that your purchase was damaged in transit. We will follow up as appropriate. For In-Home, Local Delivery and Parcel shipping orders, buyers have 48 hours after delivery to inspect their item and contact martinperri.com if there is a problem. Please include photos and a description of any damage that you believe occurred during the shipping process. All requests or concerns should be sent to martinperri.com Please do not contact shipper directly.
White Glove and Local Delivery
Items are insured by the National and Local Delivery service provider up to the value of the transaction amount for damage or loss (with repair or replacement of item as appropriate). Each item is inspected at both pick-up and delivery. This does not cover minor wear or minor condition discrepancies. This does cover any significant damage that clearly occurred during the shipping process.
Parcel Deliveries
The seller is responsible for ensuring that each item is safely packed to prevent damage in transit. If a purchase is clearly damaged in transit, we will initiate a claim with the appropriate carrier. The carrier will schedule a pickup of the damaged item and we will refund the buyer upon completion of the claims process.
When Martin Perri Interiors is the shipper of record, on behalf of our manufacturers, Martin Perri Interiors does declare the sale price of all items shipped. This insures each package against loss. This also covers damage when it is determined that the item was properly packed. When damage has clearly occurred during shipping Martin Perri Interiors will file a claim with the appropriate carrier. Martin Perri Interiors will only reimburse the seller if the claim is accepted.
When a seller chooses to "Arrange my own shipping" the seller is responsible for resolving any claims for loss or damage. We will notify the seller if loss or damage is reported and will provide the seller with the information and photos needed to initiate a claim.
Local Pickup & Local Delivery
