FAQ
Why purchase from Martin Perri Interiors?
Martin Perri Interiors has been in the Interior Design Industry for over 30 years, with this experience comes knowledge of various manufacturers in terms of Quality, Craftsmanship and Product reliability to name a few. Through vast resources of a variety of products, a tailored list of Resources has gathered and proven thru time. We feel confident with our offerings and feel qualified to bring those products to consumers who appreciate Quality, Craftsmanship and Style.
How long does it take to receive my Purchase?
Product Lead Times: Product Lead times vary between different Manufacturers, if available and in stock item will ship out in 1-2 days. If item is a larger product and requires truck load delivery or any method other than UPS, USPS or Federal Express, those shipping times are longer and van average 10-15 days or longer depending upon the location of the shipment.
How Long does it take for a Custom Made to Order Item?
Extended Manufacturing Lead Times: Custom Products, Items that are made to order require longer lead times. Typical lead time under Normal Conditions is 8-10 weeks, Currently due to COVID and the decrease in Availability of Components to complete a Product Lead times can be as long as 7 weeks. Upon the Receipt of any order requiring custom manufacturing you will be informed as to the current Lead time from that specific manufacturer
How is a Sofa, Chair or Casegood Item Delivered to my Home?
How is White Glove Delivery Applicable: if the Product purchased is larger and requires a LTL Truck or Freight Shipment then this item is shipped to a local receiver and then local Receiver will receive the item and then schedule a local delivery with your item. Additional lead Times are required for this service.
When will my Item Ship and what happens if it become unavailable after my order is placed?
Out of Stock: Items that are out of stock or become out of stock. You will be notified if an item that your have purchased is currently out of stock, if there is a minimal lead time you will have the option to wait for the item to become available or a refund will be given for this product(s).
If I order multiple items can I get a Discount on Freight or Delivery?
Multiple items Shipments: Since all items within our site come from various Manufacturers each item ships independently and grouping shipping of items is not available.
My Item arrived Damaged
Returns and/or Damaged Merchandise: If a item is damaged in transit and is received as damaged please notify Martin Perri Interiors of this and we will make the proper arrangements for replacement and/or refund.
Can I return my Item if I don’t like it?
Custom Manufactured Orders: Sofa’s, Chairs, Benches, Beds, Nighstands, Cocktail Tables, Dining Chairs, Ottomans, Dresser, Nightstands… These Products are considered “Custom Order’s and are non cancellable or returnable. If that Item is received damaged the item will be repaired or replaced upon the inspection of that item. Every Effort to reduce Lead Time to resolve this situation will be prioritized in an effort to resolve any defect or damage which may have occurred during transit.
